Last updated 22 September 2026
We supply custom software and IT services to businesses. Because the work is built to order, this policy sets out plainly when money is returned and when it is not.
An engagement may be cancelled in writing at any time before work starts. Any amount already paid is refunded in full.
Once work has started, the Client may cancel in writing. We refund the amount paid less the value of work already performed and any third-party costs already committed on the Client's behalf. We will provide a written statement of what has been performed and what is being retained.
Where credits are bought in advance — for example evaluation credits charged per document — unused credits are refundable on written request within 7 days of purchase. Credits already consumed are not refundable.
A subscription may be cancelled with 30 days' written notice. The current period is payable in full and is not refunded pro rata; no further instalment becomes due after the notice period ends.
If you are debited twice for the same invoice, or debited for a payment that did not complete, tell us with the UTR or reference number from your bank. We refund the excess in full — no deduction — to the account it came from.
Approved refunds are made to the original bank account or payment instrument within 5 to 7 working days of approval. Where the payment came through a payment gateway, the refund is issued through that gateway and the time for it to appear depends on your bank.
Write to us using the details on the Contact Us page, quoting the invoice number and the payment reference. We acknowledge within two working days and give a decision within seven.